Frontier Airlines Refund, Cancellation, Name Change, and Contact Information
Frontier Airlines Refund, Cancellation, Name Change, and Contact Information
Refund Eligibility
- Within 24 Hours: Cancel within 24 hours of booking for a full refund if travel is 7+ days away.
- Works Bundle: Purchase includes refundability; retain ticket value for 1 year.
- Flight Cancelled by Frontier: Eligible for full refund, rebooking, or 5-year credit if delayed 3+ hours.
- Illness/Death: Refunds possible with documentation via online form.
Cancellation Process
- Online/App: Cancel via “My Trips/Check-In” on website/app using last name and confirmation code.
- Phone Support: Call +1-844-987-7012, or +1-888-829-1630 (USA) for assistance with cancellations.
- Refunds: Processed in 7–30 days; check status on Frontier’s website.
Cancellation Fees
- Standard Fee: $99 per passenger, per direction, after 24 hours or within 7 days of travel.
- No-Show: 90% of ticket value charged if not cancelled before departure.
- No Fee: Cancel 60+ days before travel or with Economy/Premium/Business bundle.
Avoiding Cancellation Fees
- 24-Hour Policy: Cancel within 24 hours of booking for no fee (7+ days before travel).
- Bundles: Economy, Premium, or Business bundles waive fees.
- Elite Status: Frontier Miles Elite members (Diamond) may cancel without fees 7+ days out.
Name Change Policy
- Allowed: Transfer ticket to another person; same itinerary only.
- Cost: Pay fare difference between original and current price, plus any itinerary change fees.
- Process: Contact Frontier at +1-844-987-7012, or +1-888-829-1630 (USA) or submit via online form.
Contacting Frontier
- Live Support: Reach a representative 24/7 at +1-844-987-7012, or +1-888-829-1630 (USA) or +44-204-586-5975 (UK).
- Other Channels: Use live chat on Frontier’s website or submit feedback via online form
Additional Info
- Non-Refundable Items: Seats, bags, and optional services are non-refundable.
- Credit Validity: Cancelled ticket credits valid for 90 days (book by, not travel by).
- No-Show Risk: Failure to cancel before departure forfeits ticket value.
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