Frontier Airlines Refund, Cancellation, Name Change, and Contact Information

Frontier Airlines Refund, Cancellation, Name Change, and Contact Information

Frontier Airlines Refund, Cancellation, Name Change, and Contact Information

Refund Eligibility

  • Within 24 Hours: Cancel within 24 hours of booking for a full refund if travel is 7+ days away.
  • Works Bundle: Purchase includes refundability; retain ticket value for 1 year.
  • Flight Cancelled by Frontier: Eligible for full refund, rebooking, or 5-year credit if delayed 3+ hours.
  • Illness/Death: Refunds possible with documentation via online form.

Cancellation Process

  • Online/App: Cancel via “My Trips/Check-In” on website/app using last name and confirmation code.
  • Phone Support: Call +1-844-987-7012, or +1-888-829-1630 (USA) for assistance with cancellations.
  • Refunds: Processed in 7–30 days; check status on Frontier’s website.

Cancellation Fees

  • Standard Fee: $99 per passenger, per direction, after 24 hours or within 7 days of travel.
  • No-Show: 90% of ticket value charged if not cancelled before departure.
  • No Fee: Cancel 60+ days before travel or with Economy/Premium/Business bundle.

Avoiding Cancellation Fees

  • 24-Hour Policy: Cancel within 24 hours of booking for no fee (7+ days before travel).
  • Bundles: Economy, Premium, or Business bundles waive fees.
  • Elite Status: Frontier Miles Elite members (Diamond) may cancel without fees 7+ days out.

Name Change Policy

  • Allowed: Transfer ticket to another person; same itinerary only.
  • Cost: Pay fare difference between original and current price, plus any itinerary change fees.
  • Process: Contact Frontier at +1-844-987-7012, or +1-888-829-1630 (USA) or submit via online form.

Contacting Frontier

  • Live Support: Reach a representative 24/7 at +1-844-987-7012, or +1-888-829-1630 (USA) or +44-204-586-5975 (UK).
  • Other Channels: Use live chat on Frontier’s website or submit feedback via online form

Additional Info

  • Non-Refundable Items: Seats, bags, and optional services are non-refundable.
  • Credit Validity: Cancelled ticket credits valid for 90 days (book by, not travel by).
  • No-Show Risk: Failure to cancel before departure forfeits ticket value.